FAQ
THE FRAME
All of our frames are custom-made in our workshop using kiln-dried alder, with joints that are double-doweled, glued, screwed, and corner-blocked for exceptional strength and stability. Because every frame is built specifically for each piece, our clients never have to compromise their vision to accommodate the limitations of a pre-made frame.
SPRINGS & WEBBING
Springs and webbing are carefully secured to the frame to provide the desired level of support, elasticity, and “give” in both the seat and back. Our frames feature tightly interwoven jute or nylon webbing paired with steel zig-zag springs, reinforced with metal tie rods for added strength and durability. Alternatively, 8-way hand-tied springs are also available upon request.
FABRIC & LEATHER
Upon receipt, all fabric and leather is carefully inspected and measured before being cut by hand for each individual piece. Patterns are thoughtfully matched and aligned, and each fabric is carefully sewn with close attention to detail and consideration for its unique characteristics.
CUSHIONS & FILLING
Standard seat cushions are constructed with high-resilience foam wrapped in either Trillium or 25/75 down feather and encased in a soft fabric ticking. This construction is commonly referred to as an envelope cushion. Standard back cushions are filled with either solid Trillium or solid 25/75 down feather for a soft, comfortable feel.
Trillium
A hypoallergenic synthetic alternative designed to mimic the softness and characteristics of natural down and feather, without the possibility of escaping feathers.
Trillium Envelope
High-resilience foam wrapped in a soft layer of Trillium and encased in fabric ticking, providing a balance of structure, comfort, and resiliency.
25/75 Down Feather
A luxurious blend of 25% white goose down and 75% white goose feather, providing a soft, relaxed feel.
25/75 Down Feather Envelope
High-resilience foam wrapped in a blend of 25% white goose down and 75% white goose feather and encased in fabric ticking, combining the support of foam with the softness of natural down and feather.
STITCHING, SEAMING, & WELTS
Final details, including decorative trim, nailheads, and welting, are carefully applied throughout the upholstery process. Each finishing element is thoughtfully executed to complement the overall design and achieve the distinctive final touch envisioned by the client or designer.
WOOD FINISHES
Personalize any exposed wood with our selection of custom stains and finishes. Our workshop creates finish samples for client approval and can replicate or develop virtually any desired finish. All furniture legs are individually hand-turned and made in-house to complement the design and proportions of each piece.
COMPLETION
Upon completion, each piece is meticulously inspected to ensure it meets the client’s specifications. For safe delivery, all legs are individually wrapped and protected. The entire piece is then carefully blanket wrapped, shrink wrapped, and finished with an additional protective layer of blankets to provide the highest level of protection throughout transit.
WARRANTY
BH Home stands behind the quality and craftsmanship of every piece we produce. Our warranty provides clients with the reassurance that their furniture has been manufactured with careful attention to detail, quality materials, and exceptional workmanship.
Because each piece is custom-made to order, all sales are final and returns are not accepted. In the event of a manufacturing defect, BH Home reserves the right to inspect and repair the affected item. This warranty applies exclusively to defects in materials or workmanship and does not cover normal wear and tear, improper use, mishandling, or damage occurring after delivery.
Frame & Springs
BH Home warrants frames and spring construction against manufacturing defects for one year from the date of delivery when the furniture has been used under normal residential conditions.
In the event of a suspected manufacturing defect, BH Home will inspect the piece and determine whether repair or replacement is appropriate. Any repairs or alterations performed by a party other than BH Home without prior authorization will void the warranty, as BH Home cannot guarantee third-party workmanship.
Damage resulting from improper use, inadequate care, mishandling, or damage occurring during or following delivery is not considered a manufacturing defect and is not covered under this warranty. Shipping, transportation, and handling costs associated with warranty service are not included.
Seat Cushion Core
BH Home does not warrant against the normal softening or compression of foam that occurs with regular use. This applies to all foam types and densities, including 1.8, 2.0, 2.5, high-resilience (HR), and outdoor foam.
Should an abnormal loss of resiliency occur within one year under normal use, BH Home will inspect the cushion to determine whether a manufacturing defect is present. Foam will naturally soften and compress over time; however, it should maintain reasonable resiliency and recover from normal compression.
Down-feather and Trillium wraps surrounding a foam core will also naturally lose some of their initial loft with use. This is an inherent characteristic of these materials and is not considered a defect in workmanship or materials.
Back Pillows
Zippers and seams on back pillows are warranted for one year against manufacturing defects, including defective stitching or seam slippage resulting from workmanship.
Natural settling, compression, and loss of loft in down-feather or Trillium-filled pillows are characteristics of these materials and are not considered manufacturing defects.
Customer's Own Material (COM/COL)
BH Home carefully inspects client- or designer-supplied fabric and leather upon receipt and takes great care when cutting, pattern matching, and upholstering each piece. However, BH Home cannot guarantee or warrant the quality, durability, performance, or suitability of Customer’s Own Material (COM) or Customer’s Own Leather (COL).
The warranty does not cover fading, discoloration, dye-lot or color variations, stretching, shrinking, pilling, wrinkling, seam slippage caused by the material, excessive wear, or other characteristics or defects inherent to client or designer supplied fabrics and leathers.
Any warranty or claim relating specifically to COM or COL should be addressed directly with the original material manufacturer or supplier.
Warranty Service
Should you have any questions or concerns regarding your BH Home furniture, please contact us to discuss the issue and determine whether warranty service applies.
If a repair cannot be completed at the furniture’s location, arrangements must be made to transport the piece to the designated place of repair. The cost of shipping, transportation, handling, or delivery to and from the place of repair is not included under this warranty.